Standard bank service

I went to Standard Bank Kolonnade to have my school fees form stamped. My fiancé works in retail and works full days from Monday to Saturday, so he cannot simply leave work to come in person. Every other bank I visited assisted me without any issues. They checked the ID and stamped the form. Standard Bank was the only bank that refused to help, even though I had his ID and a signed letter giving me permission. Because of this refusal, I am now unable to submit my forms on time, as the stamp is required to confirm that we do not have an account. I find it extremely frustrating that every other bank was willing to assist, yet Standard Bank chose not to. This experience has been very disappointing. The lack of assistance and unwillingness to help has caused unnecessary stress and inconvenience. I expected better service and support.