JB
Julius B
1 reviews | Active since Mar 2014
13 Jan 2022, 10:11
Standard Bank seriously need customer service improvement.
Standard Bank, you really need to pay attention on customer service. Please go study the customer service and turnaround times at you competitors. Standard Bank Vaal mall by far the worst bank here. You seriously need to improve on your service else you will lose customers at the speed of light.
It takes more than 1hour just to reach the front of the cue to see someone for general enquiries with JUST 5 people in front of you in the cue. I can go on and on about whats wrong, but ease investigate your service at branch level.
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Standard Bank's replyOfficial
17 Jan 2022, 07:12Hello Julius
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's reply17 Jan 2022, 07:12
Official
Hello Julius
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***