Standard Bank ser ice

Std bank out of blue and without informing me cancelled a card I'd never received. I thus couldn't transact. Many unattended calls to 086 numbers, various attempts to ellicit call back, an email to the support email. I then vist the tokai branch. Very helpful and inform me I need a new card. Cannot explain why. Nevertheless less, that was 2hrs ago and I am still 9th in the que. Have missed appointments. Trying to remain calm. Bank staff are trying. Process of attendance poor and grossly understaffed. The banks code of ethics re client care is not in any way adhered to. It is pathetic. Sadly it should be unbelievable bit it seems the norm for regular Bank visitors (I am not one).