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Shawn E

1 reviews | Active since May 2017

18 Oct 2022, 10:41

Standard Bank sePush

I came back from the UK around12 years ago and opened a Standard Bank account. A "prestige'' account, mind you. This was for everything, salary, investments, credit card, etc. During the years they were unable to give me a competitive interest rate for a home loan, so I went with other banks for that.

In the last 5 years I have had nothing but problems with Standard Bank. Bank cards being swallowed by Standard Bank ATM's, bank cards sent to the other side of the country. When the bank card eventually arrives it is the wrong card. Then you sit in a branch for 3 hours to try get that sorted out.

Then the system is down and I cant pay for diesel at the petrol station, I need to sit in the petrol station's office to phone standard bank who don't pick up. Then I have to fill out forms at the petrol station so that I can come back and pay them eventually, wasting my time and fuel.

Then the internet banking seems to be offline on a weekly basis...

So, bottom line is I am gatvol for this ****. Are there any banks out there that will transfer all my accounts and investments and credit card and accept me as a paying customer?? Hopefully also offer me reduced bank charges for a decent service??

0
Replies (1)
Standard Bank
Standard Bank's reply18 Oct 2022, 10:44
Official
Hi Shawn

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team***