TM
Theunis M

1 reviews | Active since Sept 2016

28 Oct 2020, 10:01

Standard Bank sends me infected e-mails after warning me about phishing!

For more than a year I have been getting infected e-mails from Standard Bank. Despite complaining about this for months now, nobody seems to be able to resolve the matter. I cannot even forward the e-mails to Standard Bank, as they get rejected by your mail server with a note that the message is infected. I have already contacted to the following Standard Bank employees in order to get the matter resolved: Phishing @standardbank.co.za Johanna Kele - Complaints resolution centre Samantha Ramisur - Complaints Specialist: Insurance Lebogang Sefume at Mooirivier Mall branch Tsolo: Branch manager at Mooirivier Mall branch Every person apparently forward the complaint to the Standard Bank Phishing or IT department (do they exist?). Then any further engagement with me ceases. Subsequently, there is no follow-up from the Bank’s side to ensure that the matter gets addressed. And I keep on receiving infected e-mails! I am about to report the matter to the Ombudsman for Banking services!

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Replies (1)
Standard Bank
Standard Bank's reply28 Oct 2020, 10:22
Official
Good day Theunis Meyer

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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