RA
Rakesh A

1 reviews | Active since Sept 2017

26 Sept 2017, 11:44

STANDARD BANK SELLS A PRODUCT AND REMOVES BENEFITS EVERY YEAR

I had signed up a TITANIUM bank account 3 years ago with the promises of value features and benefits exclusive to that account. Initially I was offered free cash deposits in the branch as well as cash withdrawals as well as other perks. This changes every year - as the subscription goes up, the benefits are removed every year, More is being charged and less offered.

Standard bank lures their customers and then starts to bill for what they claimed was the no charge perks of the package. The managers and staff of the BLUFF branch in Jacobs - Durban, can not substantiate. Their excuse is " we have forwarded the latest pricing." Its like buying a brand new car and during the yearly service, the dealership removes the wheels, the engine and then transmission......eventually you pay for the chassis with nothing..... Standard bank garnishes their products every year, clients pay hundreds of rands every month for services that was supposed to be free when they signed up. If you think you getting a raw deal from the mobile phone company... think again. CONSUMERS BEWARE, DO YOUR RESEARCH, I KNOW I AM GOING TO MOVE MY ACCOUNT FROM STANDARD BANK.

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Replies (2)
Standard Bank
Standard Bank's reply26 Sept 2017, 13:24
Official

Dear Rakesh Arroon

Thank you for your posting.

I refer to my email correspondence and can confirm that I am attending to this matter.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply02 Oct 2017, 15:32
Official

Dear Rakesh Arroon

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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