Standard Bank seems to be closing branches but the online services are not up to scratch.

Item: Standard Bank
Rating: 1
Author: William H

I have been trying to close my two credit cards for a week. Trying to phone is good, but getting transferred to tge retention division has been a two day journey with no luck. The complaint service, WhatsApp and any other electronic service does not work.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

12 May 2023, 07:30

Hi William

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply12 May 2023, 07:30

Official

Hi William

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's replyOfficial

16 May 2023, 12:26

Hi William

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.

Should you need any further assistance, we’re always here to help.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply16 May 2023, 12:26

Official

Should you need any further assistance, we’re always here to help.

Kindest regards,

Standard Bank Hello Peter Team

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