LS
Lara S
1 reviews | Active since Dec 2017
10 Dec 2020, 13:57
STANDARD BANK SECURITY - NO PIN ASKED FOR ON R1500 PURCHASE
My credit card is processing purchases of R1500+ when tapped WITHOUT asking for a pin. This is unacceptable. Two weeks ago I spent time calling Standard Bank and they said they would sort this out. That transaction was about R1200. Tapping limits are said to be R500. Come on Standard Bank. Pull up uour socks and protect your customers!!! 25 minutes on this call and it is still not resolved. Unhappy customer.
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
10 Dec 2020, 15:00Dear Lara
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
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Standard Bank's reply10 Dec 2020, 15:00
Official
Dear Lara
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter has been escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
24 Dec 2020, 09:17Good day Lara,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Standard Bank's reply24 Dec 2020, 09:17
Official
Good day Lara,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for further details has been sent to you, we await your response.
Kind regards
Complaint Resolution Centre
LS
Lara S's updateReviewer Update
03 Mar 2021, 14:58COME ON COMPLAINT RESOLUTION CENTRE... I have emailed and called twice but never heard back from Mfanafuthi. Just left a phone message as well. Still no resolution as card still clearing when tapping for over R1000 and no pin requested.
LS
Lara S's update03 Mar 2021, 14:58
Reviewer Update
COME ON COMPLAINT RESOLUTION CENTRE... I have emailed and called twice but never heard back from Mfanafuthi. Just left a phone message as well. Still no resolution as card still clearing when tapping for over R1000 and no pin requested.
LS
Lara S's updateReviewer Update
03 Nov 2021, 08:04This issue was never resolved by Standard Bank. Not a very secure system at all.
LS
Lara S's update03 Nov 2021, 08:04
Reviewer Update
This issue was never resolved by Standard Bank. Not a very secure system at all.