1 reviews | Active since May 2015
Standard bank security measures are pethetic
<p>I recieved a SMS notification at 10 pm stating that there was 3 transactions made on my credit card to the valure of +/-R5000 on a clothing and accessories website , and there was no confirmation from the bank to confirm this .</p> <p> </p> <p>This is the 3rd time since i have been banking with standard bank that this happend to me .</p> <p> </p> <p>Why is there no security mesures put in place on our credit/debit cards . standard bank has all this great rewards if you swipe your card but whats the use if it is open to ***** .As far as i am concern standardbank should pick up any suspicious activity on the card and confirm with me and not the other way around.</p> <p>to top it all off i have to wait 46 working days for them to investigate and the card has to be cancelled.Really this is a inconvinance.</p> <p>service is really poor and if the security measures are not put in place on my standard bank cards this would leave me no choice then to move to another bank wher i have peace of mind knowing that my money is safe .</p> <p> </p>
Good day
Thank you for your posting
We apologize for any inconvenience and frustration caused.
Thank you for your honest feedback regarding the service you have received and we will do our level best to improve our service level gap and our ***** department will get back to you with feedback.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day
Thank you for your posting
We apologize for any inconvenience and frustration caused.
Thank you for your honest feedback regarding the service you have received and we will do our level best to improve our service level gap and our ***** department will get back to you with feedback.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
