1 reviews | Active since Dec 2016
Standard Bank Secure Code Barrier to Online Shopping
After 4 visits to different branches and 3 phone calls (having to hold for 20min plus long security checks) i still have received no solution. I could always make online purchases and all of a sudden I couldn't since the beginning of this year. Once I check out the product to complete the purchase I'm sent to a Mastercard SecureCode page that says Added Protection and Authentication page. It asks me to enter my Verify by Visa Password. I don't have this information and was never given the opportunity to create such. This is massively frustrating. I had to open a Capitec account to make online purchases. I'm very strongly considering to move all my Standard Bank accounts to FNB. My wife is extremely happy with FNB.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** ***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***