Standard Bank Scottburgh PATHETIC Services!!

I went to cancel my card at scottburgh standard bank at the end of July 2023. I used the facilities provided to cancel my card via telephone as there was a *****ulent transaction that had gone through. The lady that took my call didn't perform her duties correctly, because I distinctly told her I will pick up my card at the standard bank in scottburgh. I kept going into the bank to check if my card had arrived. The Indian guy told me it will be there after 5 to 7 working days. He even said i should put my name down in a booklet when i enter and not just enter straight through the tellers. But he said he will help me. Can't standard bank be like fnb or capitec whereby we obtain a ticket and then we are assisted accordingly. Assuming that you guys have done very well with the profits obtained. One should think that being one of the leading banks you'll will make use of technology. This might sound petty but we don't have time to stand at the front desk when someone is being helped there and we need to join the queue. So my waiting period increases due to the lack of technology use. The quality of services at standard bank has gone down. Waiting period is so long. Then we have *********** staff like this guy that tries to make me feel bad because I didn't put my name down In the book. People we are not in stone ages, whereby we need to make use of books and writing my names down. Standard bank please get with the programme. Your staff are *********** and can be highly frustrating just entering that bank to be treated the way this indian guy treated me. No one enquired about the information. The employees noticed I went in all the time this is like 4 times to check if my card was ready to be picked up. On my last visit I spoke to a lady that works at the teller department and she found out that my card was sitting at the couriers and didnt have an address to go to. Bearing in mind I told the operator please send it to scottburgh standard bank. Which she didn't follow instructions.- *********** staff again. Services are pathetic!!! . Today 29 August 2023 it's more than a month that my card was cancelled. To date I haven't received my card, how does one make online purchases when i require my card to do so. You guys are quick to deduct money for the monthly services but not quick to perform duties. Come on Standard bank you guys are pathetic services, *********** staff. Yes and i still haven't received my card. Please people stay far away from standard bank. All they care about is the money and profit targets they need to make, meet and to the detriment of their clients. Such an inconvenience I didn't have my card for my birthday to go out. Standard bank is the worst bank I ever encountered. I shudder to think what is Put into that card that it takes over a month to get to me. I THINK THEY USED Diamonds TO MAKE MY CARD THEREFORE IT'S TAKING OVER A MONTH TO FIND IT'S WAY TO ME. I DIDN'T EVEN RECEIVE A CALL From STANDARD BANK TO ENQUIRE IF I RECEIVED MY CARD. WELL STANDARD BANK GET YOUR HOUSE IN ORDER ELSE YOU GUYS WONT SEE MUCH PROFITS AS QUALITY DETERIORATES RAPIDLY. I challenge the Scottburgh Standard bank manager to please contact me so he/she can rectify this matter because to me it seems that you guys don't care about customer services or quality. STANDARD BANK SCOTTBURGH SERVICES ARE PATHETIC.