AM
Ayanda M
1 reviews | Active since Aug 2018
11 Dec 2018, 10:09
Standard Bank ******** People
Standard Bank Call centre agents are the most *********** and insensitive agents ever.
I've had a Bond with standard bank for 3 years and never missed a payment. I opened an Access bond account to put more money in my bond account. Now today when I called the call centre I was told that I owe R11 000 but no one can ****en tell me why and where that 11k comes from. Instead I was told that standard bank made changes to my access bond account. What changes and why was I never told about this?
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Standard Bank's replyOfficial
11 Dec 2018, 11:43Dear Ayanda Mazibuko
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply11 Dec 2018, 11:43
Official
Dear Ayanda Mazibuko
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
AM
Ayanda M's updateReviewer Update
11 Dec 2018, 17:25Automated mails are not a response. You don't care about your customers. You send everyone a standard response. Worst customer service ever!!!!
AM
Ayanda M's update11 Dec 2018, 17:25
Reviewer Update
Automated mails are not a response. You don't care about your customers. You send everyone a standard response. Worst customer service ever!!!!