BA
Bradley A

1 reviews | Active since Dec 2017

24 Dec 2021, 14:40

Standard Bank **** and fishy business

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Bradley A

10 reviews | Active since Dec 2017

24 Dec 2021, 14:18 Std bank **** and fishy service Was at branch in brackenfell to obtain new u counts card, as my phone battery died, upon returning home realise that they went to go change my number on my profile, this is now causing me so much **** as I'm unable to do no online payment nor getting any notifications, otp etc. I called the call center and they demanding that I go back to branch to correct, bull**** as it was not. Y fault in the first place, I want it corrected in the next 30min or I'll be moving my business from standard as this is really unacceptable, and since when does one need to confirm your account number to be verified, that is very fishy and **********, please reconsider your verification questions please, I'll be waiting for response asap and if I should need to go to a branch them I demand that I be refunded for my time and fuel costs, having to correct mistakes you done, as from when do you go change personal information without confirmation of the client

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Replies (3)
BA
Bradley A's update24 Dec 2021, 17:57
Reviewer Update
Furthermore if any of my personal information gets used in anyway I'll hold std bank liable because instead of protecting clients personal information they just decide to change it at will
BA
Bradley A's update27 Dec 2021, 10:39
Reviewer Update
When will I be getting a response I've been without a blady account since before Christmas and I'm starting to get ****ed now
Standard Bank
Standard Bank's reply28 Dec 2021, 15:32
Official
Dear Bradley A

Thank you for posting your comments. 
 
Please accept our sincere apologies for the delayed response.
 
Kindly be advised that we are looking into your matter and feedback will be provided shortly.
 
Kind regards
Complaint Resolution Centre
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