Standard Bank SBMAC Campaign is *****ing from customers.

Totally unacceptable!

Standard Bank Motor Vehicle Finance is running an SBMAC campaign. They required me to provide proof of insurance. Now here is where things go wrong:

1. I was never informed of this campaign either by email or phone call. 2. I happened to see an SMS 2 weeks before they planned to implement automatic insurance through Hollard. 3. I sent proof from my insurance, a PDF password-protected file, and my ID as the password. 4. They responded days afterward saying they could not access the file, so I sent an image of the policy. 5. I then also called in and an agent sent through the cancellation request.

Now I see my account debited and again Hollard/Standard Bank states I have not provided proof. I will lodge a complaint with the ombudsman as well as report a ***** case with my bank.