RW
Robin W
1 reviews | Active since Sept 2013
05 Feb 2020, 16:23
Standard Bank SBG Online share trading registration failure 3 times
SBG Online Share Trading registration has crashed 3 times. You're wasting my time and your reputation is like trash. Tried Google Chrome, Internet Explorer on laptop and then my mobile, to no avail. Call centre had no solution and referred to IT. Ismael Adam of the IT department has failed to call despite been reminded by your call centre staff twice. Retrain Ismael what 15 minutes means in failed promises Secondly your call centre staff do not log the query and provide a reference, so when you call back after the second crash one starts the story again. How inefficient. Remain to receive assistance after 2.5 hours.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
07 Feb 2020, 07:05Hello Robin
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Tshilidzi Mulaudzi
Complaint Resolution Centre
**********
**********
********** (fax)
***********
***********
Standard Bank's reply07 Feb 2020, 07:05
Official
Hello Robin
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Tshilidzi Mulaudzi
Complaint Resolution Centre
**********
**********
********** (fax)
***********
***********