SG
Stuart G

1 reviews | Active since Dec 2011

26 Feb 2025, 14:03

Standard Bank says they cannot help (Bad Service)

<div>So I have been receiving SMS's from someone else's account at Standard Bank my son in law has also been receiving them for some time now. Neither of us bank with standard bank. This is one of the actions ******* and *****sters do they change the sms number of an account so the account owner does not get the sms, and they use the account at will. I have spoken to Standard Bank 3 ***** department 3 times and all they do is blame Vodacom and say they can do nothing. Then a close friend of mine has had his business account emptied and he banks with standard bank and he got no sms for any of the transactions. So unfortunately he is a real victim. Personally I will never bank with standard bank because of their bad attitude and lack of concern around potential *****. I do however encourage everyone with a standard bank account to check and make sure the phone number attached to their account is still correct so you do not fall prey to this type of crime</div>

0
Replies (6)
Standard Bank
Standard Bank's reply26 Feb 2025, 14:14
Official
Dear Stuart 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
*** 
SG
Stuart G's update26 Feb 2025, 15:00
Reviewer Update
It is not my experience or something to enjoy it is potential ***** on one of your clients accounts. I trust this is an automated reply as it is inappropriate and unrelated, if it is a real human you have a serious problem besides my complaint.
Standard Bank
Standard Bank's reply26 Feb 2025, 15:56
Official
Good day Stuart,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply27 Feb 2025, 13:51
Official
Dear Stuart 

To no avail, our team attempted to call you.

Please let us know when would be a good time to reach you.

We're eager to hear from you.

Thank you

Kindest regards 
Standard Bank Hello Peter Team 
***
SG
Stuart G's update27 Feb 2025, 16:34
Reviewer Update
Hullo Standard Bank. You tried once to call me once at 13H49. I was on another call. You need to try a little harder than that. Maybe leave a message of who I can call back or something or give me your number to call you. To no avail sounds like you have been really trying but it is only one call !!!!!!!!
Standard Bank
Standard Bank's reply27 Feb 2025, 18:17
Official
Good day Stuart,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
***