JH
Jillian H

1 reviews | Active since Nov 2013

12 Aug 2020, 12:16

Standard Bank Sandton

Trying to get anything done at the Sandton Branch requires a lot of patience and a good couple of hours. There is nowhere for older people to sit, and there is no checking of people's requirements until they get to the front of the queue. I was told that the unacceptable waiting time was due to Covid, but we all know that they closed a number of branches causing huge pressure on the remaining branches which are clearly understaffed and unable to manage the situation. It is completely outrageous to treat your customers in such a disrespectful and uncaring manner.

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Replies (2)
Standard Bank
Standard Bank's reply12 Aug 2020, 13:02
Official
Dear Jillian 

Thank you for posting your comments. 

Your matter was escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply24 Aug 2020, 10:01
Official
Dear Jillian

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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