JH
Jillian H
1 reviews | Active since Nov 2013
12 Aug 2020, 12:16
Standard Bank Sandton
Trying to get anything done at the Sandton Branch requires a lot of patience and a good couple of hours. There is nowhere for older people to sit, and there is no checking of people's requirements until they get to the front of the queue. I was told that the unacceptable waiting time was due to Covid, but we all know that they closed a number of branches causing huge pressure on the remaining branches which are clearly understaffed and unable to manage the situation. It is completely outrageous to treat your customers in such a disrespectful and uncaring manner.
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Replies (2)0
Replies (2)Standard Bank's replyOfficial
12 Aug 2020, 13:02Dear Jillian
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply12 Aug 2020, 13:02
Official
Dear Jillian
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's replyOfficial
24 Aug 2020, 10:01Dear Jillian
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply24 Aug 2020, 10:01
Official
Dear Jillian
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
