AN
Ashley N

1 reviews | Active since Feb 2018

06 Mar 2018, 16:46

Standard Bank Sandton City Branch could not assist

From the 12th February 2018, I have been trying to get a paid up letters /account closed letters from Standardbank but I have been unsuccessful. I just need Standardbank to provide me with paid up letters please for my personal Loan account. I would really appreciate Standardbanks assistance.

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Replies (3)
Standard Bank
Standard Bank's reply07 Mar 2018, 04:55
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Thoko Kubheka

Complaint Resolution Centre
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*** (fax)
***

Standard Bank
Standard Bank's reply08 Mar 2018, 06:37
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 07 March 2018.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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AN
Ashley N's update08 Mar 2018, 08:23
Reviewer Update
Dear Zeenath, Thank you for your kind assistance. I really appreciate it.