GS
Gisela S

1 reviews | Active since Oct 2018

15 Mar 2021, 14:20

Standard Bank SA - Wake up

I closed several Standard Bank Accounts in August 2020. I have documents from the bank showing that I have closed the accounts. I had to go to the teller to be paid out whatever money was still in my account Yet my current account remains active. Nobody responds to emails. I continue to be charged monthly fees and overdraft fees. There is now a ********** debit order that has been processed. And through all of this it seems that I have to be inconvenienced and go to the Fourways Crossing branch to sort out their incompetence. Actually NO! Standard Bank - sort this out! reverse any and all charges and close my account

0
Replies (3)
Standard Bank
Standard Bank's reply16 Mar 2021, 00:49
Official
Hello 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
 *** *** (fax)*** 
Standard Bank
Standard Bank's reply17 Mar 2021, 10:22
Official
Good day Gisela S

Thank you for posting your comment.  Please can you respond to our e-mail sent to you. Kind regards, Customer Resolution Centre
Standard Bank
Standard Bank's reply18 Mar 2021, 08:44
Official
Good day Gisela S

Thank you for posting your comment.  Please can you respond to our e-mail sent to you. Kind regards, Customer Resolution Centre