Standard Bank SA - Most disappointing

Not very satisfied with their service Specialty opened up an account to do online purchases and then to find that my card gets declined, opened a virtual card on their app and still the same problem. Phoned them to try and get answers and after more than an hour talking to then where most of the time I was placed on hold, still no solution, the one consultant then told me I can load money onto my paypal account with my debit card to do the payment since the merchant accepts paypal, I told the consultant that I was sure paypal does not let you add funds from a debit card but he assured me that you can, then to no surprise paypal does not allow it and now back to square one. I don't see whats the use of Standard Bank having a help centre if the are of no help at all.

It's very disappointing that a major company like this has such a poor level of service