standard bank sa

our property was sold bond settled 26th august 2015. after numerous calls to the bond call centre, three visits to the local branch we cannot get any response for a letter stating that the bond is fully paid up and cancelled.<br> we urgently need the letter to submit with a plan to the local tlc for a change on the plan. it is one of their requirements. in addition to that we have been overcharged on the \notice interest". notice to bank was given via email on 29th june. apparently you have to give 3 months notice. but the calculation and money taken for this is more than 2 months interest. also no response to request to sort out this query. <br> after banking with standard bank for nearly forty years"