LV
Lynne V

1 reviews | Active since Aug 2010

09 Jan 2016, 11:59

STANDARD BANK'S TRUE COLOURS

From here I've decided to write an open letter to the media. I thought Standard Bank could sink no lower, but they proved me wrong. My account went over the limit. I saw it on the morning of the 8th, I went online and I moved funds to put it back - all in a matter of two or three hours. What did Standard Bank do. It had already generated its OWN FEES to push me back over the limit. Not only did you charge to return two items but you had the cheek to charge ANOTHER fee for doing that. You make me sick. I actually have a meeting with someone on monday morning and as soon as my house sale goes through and the funds hit my account? I'm closing both our personal AND our business accounts and moving somewhere else. You are your fees, your blatant uncaring nature towards customers, your blatant greed are disgusting. Everything you've done to us since we lost everything in a flood last year - the country will know about and I pray you suffer

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Replies (1)
Standard Bank
Standard Bank's reply11 Jan 2016, 11:15
Official
Hello LVoros,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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