Standard Bank's service is terrible

Standard Bank issued a card to an impersonator, in the process my account was blocked and R4000 was withdrawn from it. I logged a call with their ***** department on the 25th of March 2015 and was told that it would take 6 to 7 days to resolve the matter. I have followed up on this matter 4 times already this week and I was firstly told that someone would get back to me and the following day when i got no response i was told that the 6 to 7 day period was not true and they can't give me a time frame. I have a prestige account with Standard Bank and so I sent my banker an email to escalate this for me, I got no response so there is clearly nothing prestige about the account that I have if my banker does not prioritize my query. I feel extremely inconvenienced, my money has not been refunded back to me for their staff's incompetence. STANDARD BANK IT IS NOT MY FAULT THAT YOUR STAFF WAS NOT COMPETENT ENOUGH TO DO THE NECESSARY SECURITY CHECKS!!!! YOU HAVE CLEARLY PROVEN THAT MY MONEY IS NOT SAFE IN YOUR HANDS.<br> <br> On a brighter note FNB has managed to assist me in protecting my identity with the SAFP (South African ***** Protection Services) and I am not even their client. I AM MOVING!!!