Standard Bank's Security Department ***********..

I purchased a house from someone in 2013 and her bond (acc no and details supp****) is with standard bank, every day we call and/or email standard bank to request an update, if it is not the late estate department passing the buck wrt who is responsible to send us necessary documents, it is the security department not sending their lawyers (Stupel & Berman Inc) the security documents, ie title deed & mortgage bond documents. No one seem to care and everyone is just going about their own day, month after month the lodging of this matter is postponed and the name of the person from standard bank (and S&B Inc) who will assist us (Me & Selebogo Inc) keep on changing, if the documents are not sent late then they are lost, without being tracked. How can one of the biggest bank like that be so *********** and so irresponsible with other people's matter? What happened to customer service? Can someone from standard bank assist us, we really need to close this process and conclude the matter. Nomsa and her team are delaying this matter and it is really inconveniencing our lives.