LM
Lesleyt M

1 reviews | Active since Apr 2011

14 Nov 2015, 10:05

Standard Bank's Honouring Fee

I checked my account balance before shopping and saw sufficient funds were in my Standard Bank consolidated account. I later found that an amount had not been shown by Standard Bank whilst awaiting clearance and I was not aware of that when checking the balance. For one day I was R340,58 over which I rectified immediately I had gone on to the Standard Bank web site. I did not delay. For this one day, with an amount less than R350 I was charged an Honouring Fee of R120.<br> What **************** and how disgusting for someone close to 70 years too - the blood pressure is souring at this shocking practice. What a high percentage penalty for such a small mistake brought about, as it is, by Standard Bank strange practices.<br> We have been customers since the 1970's but unless this is reversed, and quickly, not only I but my husband too will change to another bank. We will remove consolidated accounts, Stanlib, Money Market accounts. This is so distressing and not something I can afford.

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Replies (1)
Standard Bank
Standard Bank's reply16 Nov 2015, 11:45
Official
Hello LesJ,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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