TM
Thuto M

1 reviews | Active since Sept 2022

04 Jan 2024, 00:33

Standard bank *****s from its clients

I have lost R10 300 to a Standard bank ATM trying to deposit it, only to be told that there's nothing they can do, people that are managing the ATM can't find the cash that jammed in the machine, not even a single cent.

Standard bank service continues to deteriorate and proves that this bank is the worst bank in South Africa. There's literally no level of control for the bank to protect it's clients to ensure that Third-party ATM managers conducts business ethically and in the best interest of the customers. How does Ten thousand get in the ATM and no money that doesn't reconcile is found, whereas the depositing slot never dispense cash and it typically stop function once the machine encounters such malfunction/Cash jam, i.e., the ATM stops taking the deposit completely.

If possible stay away from this bank that robs it's customers, or let other people rob their customers right under it's nose.

0
Replies (4)
Standard Bank
Standard Bank's reply04 Jan 2024, 07:30
Official
Hi Thuto

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, Standard Bank Hello Peter Team *** 
Standard Bank
Standard Bank's reply05 Jan 2024, 09:11
Official
Hi Thuto

We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.  In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.  Kindest regards, Standard Bank Social Media Team
TM
Thuto M's update05 Jan 2024, 10:38
Reviewer Update
Hi Standard bank Team

Please find my alternative contact number *** or ***.

Regards,
Thuto
Standard Bank
Standard Bank's reply05 Jan 2024, 10:58
Official
Hi Thuto

Thank you we will contact you.

Kindest regards, Standard Bank Social Media Team