MB
Martin B

1 reviews | Active since Oct 2023

14 Sept 2025, 12:59

STANDARD BANK *****S CLIENT'S HARD EARNED MONEY!!

I have been with Standard Bank for years and this is ***** by no other means. I paid money into my wife's Tyme Bank account, those funds were taken with bank fees and never ever received after ten business days. I asked them to reverse the 10 proof of payments. They have come with excuses like it can't be done and cannot answer where my money is. This is not a small amount. R1680 just vanished. They reversed one payment after saying it couldn't be done and now from the 1st of September to date still waiting for my R1680. My wife has not received it and they have not reversed it and they keep giving me escalation after escalation and still MY MONEY is no where to be seen! I want my money! I have all the proof of payments and still they refuse to give me my money. This is ***** and I will not stand for it! Hours on the phone and email after email and still fourteen days later no money!! They caused my wife, and I to be with no money, no food, nothing. They don't even realise the damage, the physical and emotional harm that they cause to their own clients! I want my money immediately! I will not wait a day longer! This is an outrage. I bank with MY MONEY and they think they can just TAKE MY MONEY! NO I want my money and I want answers and I will not stop until Standard Bank gives me MY MONEY BACK! These banks we put our money into take our money and think they are untouchable, I don't think so! I am a consumer and consumer rights matters and what banks do is not right and I will not stand for it. Return my money Standard Bank, return MY MONEY, NOW!!!!!!

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Replies (8)
Standard Bank
Standard Bank's reply14 Sept 2025, 13:16
Official
Dear Martin

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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MB
Martin B's update14 Sept 2025, 13:21
Reviewer Update
You better, for I have sent you a small gift. Check the inbox of ***.
I am done playing games with big corporate entities like yourself. Tomorrow is D-Day.
Standard Bank
Standard Bank's reply14 Sept 2025, 13:24
Official
Our team will look into this matter and contact you for further assistance.
MB
Martin B's update14 Sept 2025, 13:27
Reviewer Update
Tick-tock Standard Bank, Tick-tock.
Standard Bank
Standard Bank's reply14 Sept 2025, 15:40
Official
Our team will be in touch.
MB
Martin B's update15 Sept 2025, 15:39
Reviewer Update
Your team will be in touch. What a joke! My wife and I have been without money or food since the 4th of September thanks to Standard Bank and their PayShap system, and last night I was sent an SMS stating that my Service Request number has been resolved with NO MONEY, let me just repeat that, NO MONEY reversed into my account. How is that RESOLVED?! Please do tell. Get the person doing the so called investigation, a guy called Renaldo to phone me!!
MB
Martin B's update16 Sept 2025, 09:20
Reviewer Update
This is outrageous. Standard Bank gave me a Service Request number on Wednesday 10.09.2025, on Sunday 14.09.2025 it was "resolved" and the ticket was closed with NO MONEY reversed into my account. It is now Tuesday, 16.09.2025, still with NO MONEY reversed into my account. We have been without food since the 4th of September 2025. Do you want my wife and I to starve to death, Standard Bank?!
Standard Bank
Standard Bank's reply16 Sept 2025, 12:02
Official
Good day Martin,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
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