Standard Bank's call centre operates with skeleton staff

<p>I have been assisting both my wife and my pensioner father over the last 2 days to deal with internet banking queries which we could not resolve on our own. Here are the times we have waited in vain for someone to answer:</p> <p>1. 28 Nov (morning): 15 minutes; tried again; 20 minutes; tried again; 10 minutes (45 minutes total waiting time)</p> <p>2. 28 Nov (afternoon): 10 minutes; tried again; 21 minutes; gave up.</p> <p>3. 29 November (morning): 18 minutes and counting.. typing this review as I am holding! </p> <p> </p> <p>Surely Standardbank can do more to ensure that customers calls are answered more timeously? Approximatley 100 minutes of call waiting in a 1.5 day period is atrociuous and a loss of productivity of clients. </p>