YJ
Yandisa J
1 reviews | Active since Nov 2019
23 Jul 2020, 08:19
Standard bank 's bad service impacting e my credit score
I'm disappointed and shattered with the service I have received at Standard bank. I have been with them for as much as I can remember. I have a credit card that was in arrears which I closed in 2017.They advised me that they will inform the various credit beraus about the settlement. That has not happened. It's impacting my credit report negatively, I have been requesting and following up constantly with them, they have been make empty promises up until now.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
23 Jul 2020, 09:54Dear Yandisa
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply23 Jul 2020, 09:54
Official
Dear Yandisa
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's replyOfficial
27 Jul 2020, 14:17Dear Yandisa Jonas
Thank you once again for posting your comments.
We refer to your complaint you posted on Social Media and can confirm that this matter is being attended to.
Kind regards
Complaint Resolution Centre
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Thank you once again for posting your comments.
We refer to your complaint you posted on Social Media and can confirm that this matter is being attended to.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply27 Jul 2020, 14:17
Official
Dear Yandisa Jonas
Thank you once again for posting your comments.
We refer to your complaint you posted on Social Media and can confirm that this matter is being attended to.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
We refer to your complaint you posted on Social Media and can confirm that this matter is being attended to.
Kind regards
Complaint Resolution Centre
***
***
YJ
Yandisa J's updateReviewer Update
29 Jul 2020, 21:07Dear Standard bank
May you please present me with proof that you are resolving the issue I raised, as I have been in this road before with you This matter is critical to, it's affecting my planning and decision making making.
Thanking you in advance.
May you please present me with proof that you are resolving the issue I raised, as I have been in this road before with you This matter is critical to, it's affecting my planning and decision making making.
Thanking you in advance.
YJ
Yandisa J's update29 Jul 2020, 21:07
Reviewer Update
Dear Standard bank
May you please present me with proof that you are resolving the issue I raised, as I have been in this road before with you This matter is critical to, it's affecting my planning and decision making making.
Thanking you in advance.
May you please present me with proof that you are resolving the issue I raised, as I have been in this road before with you This matter is critical to, it's affecting my planning and decision making making.
Thanking you in advance.