FS
Flora S

1 reviews | Active since Oct 2015

14 Jan 2019, 13:38

Standard Bank runs by idiots

The new debit mastercards of standard bank do not swipe at certain shops, on the 01 December 2018 i went to standard bank branck at OR Tambo airport to renew my card since the old one kept giving me errors when I withdraw money ok cool, somewhere through the month of December 2018 i went to Identity store the card declined more than 5 times i had to run to ATM to withdraw money so I can pay my Identity account as if that was enough, alright this other day went to Autozone to buy things for my car when i get to the till machine to pay card declined same story had to run to ATM again to withdraw money so i can buy those things, the other day again i went to shoprite card declined, went to shell garage to fill in petrol for my car card got declined had to leave my car there to go find ATM so i can come back and pay, time went by went to SPUR restuarant had my lunch there boom bill came and i couldn't swipe my card because it got declined believe me you i was so annoyed just to name few because the list carry is just long, then 31st i went back to standard bank branck again this time at Festival Mall this lady gave me attitude and tell me no one ever came to complain and scanned my card and told me it doesn't have any problems but duh how does a card have problem???? Clearly standard bank blocked customers from swiping anywhere so I've spent 4 hours at the branch without getting any help because i went to try it at Identity it didn't work, i went back to branch again they check it i went back to Identity it didn't work for the second time, i went back to branch for the third they've referred me to sales agent who his name is Stanley he tried it it only worked at pick n pay but some of shops not swiping, he then decided to give me a new card but he did not make it a replacement card, i have a new second card with me but i still can't use it to any shops so i am asking you to please refund me R130 for the new card that i have made because i didn't ask for it and its so frustrating that i must have a big cash on my everytime whereas the little note inside the card they give says you can swipe anywhere do you know how ****en frustrating this is, this has affected me so badly that nothing gets done and even customer services does not help with anything its just a waste of my time and airtime. Every customer who uses this card complains almost every shops immediately they see you holding this card at the till they just tell you its not working can you or everyone i dont care who link these cards to each and every shop like before so i can swipe, this has been so stressful and headaches i am so disappointed with this, i need feedback as soon as possible if this can't be fixed i don't have a damn choice but to change this ******* bank i can't live like this.

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Replies (1)
Standard Bank
Standard Bank's reply14 Jan 2019, 15:06
Official
Dear  Flora 
 Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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