Standard Bank running wild with my refund money

<p>Standard Bank</p> <p>You have really disappointed me today. I have closed my Overdraft account within 5 business days and app**** to have my initiation fees refunded to my account. These initiation fees went off my account the very same day I opened the account without any notifications going off my phone.</p> <p> </p> <p>This was on 22 June 2017, of which query to refund my money was supposed to be resolved 27 June. On 27 June you sent another text message stating query still in progress. I called 30 June to hear that my application awaited approval.</p> <p> </p> <p>I called 01 July 2017 AFTER holding on for nearly 13 minutes, to be told the same.</p> <p>On 03 July I received another sms stipulating query is resolved, only to be told 3 hours later in another sms that the query is now due on 06 July. GUESS WHAT!?!??! I received yet another sms now stating that the query is still in progress and thank you for my patience. I am not a damn patient anymore. A bank worth millions and you cannot even refund my me own money of R1197?</p> <p> </p> <p>For someone who turned 37 years old a few days ago and who has been banking with you SINCE turning 18, this is so disappointing. To think I have always encouraged people to bank with you, always defending your business when people bad-mouthed your service. I was ****** disappointed, when you, my own bank did not even want to offer me a 100% bond (as a first time buyer). Now this.</p> <p> </p> <p>Time to make my business somewhere else. Clearly my measly business is not good enough.</p>