MR
Marlene R

1 reviews | Active since Oct 2012

28 Aug 2026, 10:25

Standard Bank running a ****

So apparently Standard Bank is running a new **** where you go to draw money and after you enter your pin once you get a message on screen saying that they are retaining your card because you entered the pin incorrectly 3 times even though you only entered it once. The correct pin. The same pin you have had for over 20 years.

So then you need to request a new card. Boom, they charge you R160 for a new card even though it was not your fault. An additional R15 change the pin.

This happened to me on 15 August. I paid for a new card collected it.... Today, went to draw money.... Exact same thing happens. They take my card again. I get the same message. Again I only entered MY CORRECT pin once.

So now I have to order a card again. They will charge me R160 again.

This is a huge **** by Standard Bank. They have over 12 million clients, Personal & Private. Imagine they do it with only 2 million people. Just like that they ****med their clients out of 320 Million Rand.

In my case they did it twice,imagine they only **** 1 million people twice. Just like that they ****med their clients out of 480 million rand.

Obviously our money is not safe with Standard Bank. I have had the same account since just after school. Time to move.

And they know they are doing it.l, because I asked for assistance on X and I got ignored. I asked when I collected my card and the consultant just pretended that he didn't hear me.

Shame on you Standard Bank

0
Replies (2)
Standard Bank
Standard Bank's reply28 Aug 2026, 11:55
Official
Good day Marlene, 

We are saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
MR
Marlene R's update04 Sept 2026, 10:33
Reviewer Update
Just collected my card. 2 minutes later the ATM took it again. 3rd card. You still haven't bothered getting back to me. WT actual F. FFS. Fix your ****.