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Andries P

1 reviews | Active since Mar 2024

07 Mar 2024, 04:25

STANDARD BANK - RUN AWAY !

Brenda at San Ridge Branch was so clever to freeze my cheque account and that the reason is that the bank needs my ID COPY So how must I pay Home Affairs with my pension money ? CLOSE YOUR ACCS AND RUN This bank is rediculous Now i have to get a temp ID before i GET my hands on my own money. Contacting ombudsman as well

0
Replies (10)
Standard Bank
Standard Bank's reply07 Mar 2024, 07:30
Official
Hi Andries

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. Please provide us with your ID or account number.

Our team will be in touch. 

Kindest regards, Standard Bank Hello Peter Team *** 
AP
Andries P's update07 Mar 2024, 07:32
Reviewer Update
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AJ DU PLESSIS
Standard Bank
Standard Bank's reply07 Mar 2024, 07:41
Official
Hi Andries

Thank you for the details. We will get back to you.

Kindest regards, Standard Bank Hello Peter Team *** 
AP
Andries P's update07 Mar 2024, 07:52
Reviewer Update
I hope that you do. That you can atleast unblock my cheque so that I can withdraw or snd money out to go to Home Affairs. What you have done is so unprofessional and rude without even notifying me.
Standard Bank
Standard Bank's reply07 Mar 2024, 08:24
Official
Hi Andries

Our team will get back to you.

Kindest regards, Standard Bank Hello Peter Team *** 
AP
Andries P's update07 Mar 2024, 08:44
Reviewer Update
WHEN ????? Can you unfreeze my cheque account so that I can take out the money ????
Standard Bank
Standard Bank's reply07 Mar 2024, 08:48
Official
Hi Andries

Please allow our team time to look into the matter and we will get back to you.

Kindest regards, Standard Bank Hello Peter Team *** 
AP
Andries P's update07 Mar 2024, 09:18
Reviewer Update
Please idicate how long as my accounts have been frozen for about two weeks !
Standard Bank
Standard Bank's reply07 Mar 2024, 09:53
Official
Hi Andries

Please note that our team will contact you once we have an update or feedback regarding your account.

Kindest regards, Standard Bank Hello Peter Team *** 
Standard Bank
Standard Bank's reply08 Mar 2024, 13:08
Official
Hi Andries 

We have been trying to reach you to discuss your complaint/query further, but sadly we haven’t been able to make contact. Please note that to update KYC you need to visit the branch with your ID and proof of address. Our policies have been explained to you and we hope you can understand our position. 

In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.  Kindest regards, Standard Bank Social Media Team***