1 reviews | Active since Dec 2016

20 Dec 2016, 10:25

Standard Bank ruining my festive

<p>On Thursday last week,I made a mistake of transferring moneys from my cheque account to thr electronic notice account (which I requested long ago that it be closed,but it never was).</p> <p>The money was supposed to go to the savings account,so that I can buy a few items for xmas anf in Jan I can buy school stuff for the kids and whatever that is required.</p> <p>I sent a secure message to my branch,they called but I missed the call (I'm at work).The voice message left was that a notice has been placed on the money, so I will receive it on the 29th of January.I cannot wait that long dear Standard bank people,surely you can see that that was literally half my salary.</p> <p>As much as I take blame for the error,you are responsible as much since you didn't close that account after I requested you to do so (it's been empty for months now).</p> <p>So please release my funds either back to the cheque account or to the saving account.I cannot wait that long for those funds.</p>

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Replies (3)
Standard Bank
Standard Bank's reply20 Dec 2016, 16:00
Official

Good day Lele Ngema

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply22 Dec 2016, 15:30
Official

Dear Lele Ngema

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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's update22 Dec 2016, 15:36
Reviewer Update

My query was resolved quite promptly.Received a call from Si at the Alberton branch,to advise that all has been sorted.Thanks again Standard Bank, much appreciated!!!