SM
Sibongile M

1 reviews | Active since Jun 2026

17 Jul 2018, 14:27

Standard Bank ruining my credit profile!!!

I had an account with Standard Bank which had been handed over to a Third party debt collector, this was because I had been unemployed for a period and not been able to manage to pay my account. As soon as I found employment I settled the account in full and it was closed, I even confirmed with Transunion that the account had been closed. The Third party debt collector had given me a discount on the balance and once I paid the amount I sent proof of payment and the account was closed.

To my surprise now 3month after the account had been closed Standard bank has now referred my account to another Debt collection company and are now demanding the amount that had been discounted??? What ********* behaviour is that?? This has now harmed my credit scoring and I am disgusted by the unproffessionalism from Standard Bank.

0
Replies (3)
Standard Bank
Standard Bank's reply17 Jul 2018, 15:52
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

SM
Sibongile M's update18 Jul 2018, 15:42
Reviewer Update
Your service is extremely slow... Still now resolution since my last report which is now 24hrs over due!
Standard Bank
Standard Bank's reply24 Jul 2018, 16:01
Official

Dear Sibongile Moorosi

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

***