Standard Bank ruined my credit score due to a mistake on their side!!!!Shame on you!!!

Sorry, there isn't zero-star ratings. In the last 2 months, I have been turned down for any applications and wanted to check why, so paid for a credit report to find out I have 2 defaults on my accounts from Standard bank. Now here the problem comes in - all my loans was settled last year August and I have received letters (after hours in the bank and on calls) for the same including the 2 loans - Standard Bank has gone and added as defaults on my ITC - showing unpaid for over 6 months now - someone in Standard Bank didn't do their job and captured the loans as paid in full - and didn't closed the accounts - resulting in defaults against my name. The person whom I am dealing with to resolve - for over a week now is ignoring my request - I have asked over 10 times for their manager to contact me - which to date I await the same still. The person keeps replying with the same email - just before close of business daily (probably so I cannot contact her) with - Please note that the estimated resolution date for this matter is the 12th of February 2025. - which is acceptable for 2 reasons - 1. I asked not to deal with her any longer and that I have her manager call me as she seems clueless and very rude - no one in management contacted me !!!!2. My credit score is affected badly by Standard Banks negligence!!!!

The lady who name whose name I won't mention told me that they would correct the fault and have the default removed - which isn't good enough - as this will look like I paid the amount in default - I WONT ACCEPT IT AS I DIDNT OWE THE MONEY TO BEGIN WITH - What upsets me the most is that due to Standard Banks stuff up - I have lost over 100-150 points on my credit and with the defaults on my name and cannot get any loans or approved....

Who and how is this going to be fixed - as I want my score restored to before their negligence - not just updated as I wasn't in default to begin with. Other platforms have my score of over 725 where the default isn't noted and as a result now of this incorrect default on Experian and VCCB LISTED AS 580 - 615........ I want it fixed Standard Bank.