1 reviews | Active since Jan 2016
Standard Bank rude, lazy banker - Karmashan Naidoo
My assigned private banker, Karmashan Naidoo, with Standard Bank became rude & insulting when asked to load a beneficiary.I did not have access to internet banking & required this asap.He insisted that he was going to charge some thumb-sucked high fee to perform this action.He became rude, began to name call & was unbelievably unprofessional.<br> All fees for private banking accounts 2016 is on the Standard bank website,which shows no such fee.Karmasham could not provide any document that did either.<br> His assistant was not at work & when I had called his office it seemed that neither was he. It took 8 phone calls to his cellphone & the call centre & numerous emails. The private banking call centre actioned for me with no question & had confirmed that he was misinformed & wrong & there would be no such charge,but even then he was adamant in his ignorance.<br> HE HAS STILL NOT APOLOGISED FOR HIM RUDENESS AND LACK OF STANDARD KNOWLEDGE OF A BANKER.<br> He had also called my phone and left a voicemail for another client - at private banking level!<br> A bad day could be excused, but consequences of his rudeness, delay and arrogance cannot be. I have lost money & my booking to the required beneficiary.
I refer to your complaint received by our office, regarding concerns raised with your current relationship with Private Bank.
Please accept my sincere apologies for the breakdown you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
This matter has been addressed with you by the Suite Manager. He has also confirmed that he is moving your relationship to a news Private Banker, and this has been conveyed to you.
We trust that the above clarifies your concerns raised and that business between yourself and the bank is restored. Please feel free to refer back to either Fareed or myself should any further concerns arise.
Kind regards
Penny Rabe
I refer to your complaint received by our office, regarding concerns raised with your current relationship with Private Bank.
Please accept my sincere apologies for the breakdown you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
This matter has been addressed with you by the Suite Manager. He has also confirmed that he is moving your relationship to a news Private Banker, and this has been conveyed to you.
We trust that the above clarifies your concerns raised and that business between yourself and the bank is restored. Please feel free to refer back to either Fareed or myself should any further concerns arise.
Kind regards
Penny Rabe
I refer to your complaint received by our office, regarding concerns raised with your current relationship with Private Bank.
Please accept my sincere apologies for the breakdown you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
This matter has been addressed with you by the Suite Manager. He has also confirmed that he is moving your relationship to a news Private Banker, and this has been conveyed to you.
We trust that the above clarifies your concerns raised and that business between yourself and the bank is restored. Please feel free to refer back to either Fareed or myself should any further concerns arise.
Kind regards
Penny Rabe
I refer to your complaint received by our office, regarding concerns raised with your current relationship with Private Bank.
Please accept my sincere apologies for the breakdown you have experienced.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
This matter has been addressed with you by the Suite Manager. He has also confirmed that he is moving your relationship to a news Private Banker, and this has been conveyed to you.
We trust that the above clarifies your concerns raised and that business between yourself and the bank is restored. Please feel free to refer back to either Fareed or myself should any further concerns arise.
Kind regards
Penny Rabe