Standard Bank Rude And Unhelpful Call Consultants

1. On 25 March 2026, I paid up my credit card with Standard Bank and there was a surplus of R1000 left over. 2. On 27 March 2026, I went into the branch to query when I could receive a settlement letter and my refund of the surplus funds. I was told it would be done in 48 hours. This never materialised. 3.On Tuesday, 7 April 2026 I sent a follow up email and I was told the matter would be attended to in 24-48 hours 4. Today, Saturday, 12 March 2026, I missed a few calls from Standard bank and they sent me an email that my request cannot be actioned until a call verification is done and they gave me the number ***to call and option 2 3. Somewhere between 8h48 to 8h53am I called this number and the consultant that picked up my call, whom was very rude and impatient, said she can't help me because the department that deals with my query is closed on a Saturday, I have forgotten what she said they are called. 5. I then I asked her why theh they would call on Saturday if they are closed, her patience kept wearing thinner and she rudely transferred the call to some jukebox waiting thing 6. From the moment she picked the call, she was unhelpful 7. I was not given a reference for this call