Standard Bank Rosebank has no customer centricity

Last week I went to Standard Bank to enquire about downgrading my account as the elite account was to expensive for me. I was told as i am an existing customer i cannot downgrade What bull is that.

Lastly today i went again to standard bank rosebank to reverse a debit order, my number was E085. I was there at 1pm and at 1H34 they were only calling E067. The staff were so relaxed and non chalant not realizing that consumers were on lunch and have limited time. ********** service