1 reviews | Active since Dec 2020
Standard bank Rosebank Branch Musa needs training !!
Due to system failure on 21 May 2022 clients had to go into the bank to handle their queries. The rosebank branch was short staffed and was horrible having to see senior citizens standing for a long time in queues.
When I addressed Musa at rosebank branch about the senior citizens his response was a WhatsApp message showing me they off line which I obviously knew and he couldn’t manage senior citizens as priority or provide seats for them and told me I (being a client) can work and assist if I wanted to. I was surprised a person whose based in management responds to a client in this manner.
Musa really needs training when addressing clients as I didn’t enter the branch in search for employment with standard bank !!
Thank you for bringing your concerns to our attention.
We apologize for the treatment you received, your concerns have been escalated to our Branch Management team.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Regards
Thank you for bringing your concerns to our attention.
We apologize for the treatment you received, your concerns have been escalated to our Branch Management team.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Regards