Standard Bank Rosebank - appalling service

Standard bank froze my account without informing me. Upon calling them I was told that in order to resolve this issue I have to physically go to into a branch. I decided to go to my local branch in Rosebank Mall, and what an utterly appalling experience.

Not only did I not receive any kind of notification saying that they froze my account, but I have sat there for a total of 4 hours and no one bothered to help me. I was sent from counter to counter without receiving any kind of assistance at all.

My account is still frozen!!!! I had to leave for work without having my issue resolved, meaning I am still unable to make any kind of purchases!

I will now have no choice but to go to the branch for a fourth day in a row on a Saturday in the hopes that this will be resolved.

Standard Bank Rosebank, your customer service is absolutely disgusting to say the very least! Not a single staff member was even slightly bothered to assist me.