Standard bank robbing old people

the 30th of july 2024 i was de*****ed of R73,900.00 out of my savings(Achiever acc.) by a person pretending to be a Standard bank employee. At this time I received monies from my attorney from the sale of my house in Rooiberg. Confidentiality does not exist at std bank, as soon as the funds was deposited I received calls and sms's stating that someone tried a *****ulent transaction at takelot.com for R10,000. When I called the number on the sms a woman answered the call and advised me to immediately transfer my funds as it was no longer safe in std bank. Whilst the call was on it continue to sound like being std bank. She then told me to transfer my funds to Capitec Bank in my name Bota (Botha) although I protested she was adamant that the funds were unsafe at std bank. Later that evening I contacted the std bank ***** dept who then advised me that this is *****. My account was frozen by the ***** department and i was given a case no. 051253. The next morning (1st Aug) I received a call from the same woman who suggested that we move the existing funds immediately . I immediately canceled the call. (***8). In August I followed up the case and was told it can take up to six weeks to resolve and that i need to open a case at the SAPS which I did (case 3/8/2024 - Boksburg SAPS). On the 3rd September I called the ***** department and was given a service number *** due on the 10th September. On the 13th September i received a sms that advised me the complaint was resolved. I Received a call from a women -Gugu Radebe who told me the funds were recovered from Capitec bank and waiting for std bank to close the case. She asked me if she can cancel my complaint as it delays the case. I raised concern but she was adamant that this must be done. Nothing then happened and I several times phoned the ***** department with no conclusion. I Received a call from a woman who indicated that someone from Amazon tried to get R15000 transaction paid. I then contacted the ***** department to report this ( it seemed that she was aware of the R74,000 due to me) As it is now going into October. I again phoned several times the ***** department to enquire of the case 051253 and a women told me that some of the funds now moved to Nedbank and they are waiting on a resolve. On the 8th October I insisted that this was now going on for too long and I tried to contact the managers in the ***** dept but no response. I was give a new complaint number *** due on the 15th October now open and a promise from a person Mr Talenta who would phone me to update me on the complaint but no calls received. Today on the 15 I received a call from a women claiming to be Gugu Radebe (who I emailed several times but no response yet) and wanted me to cancell my recent complaint which I refused to do. I am confused how would i know who the caller is ? I then phoned the ***** department (***1) at 9h24 today to again get the progress but was told that Mr Talenta will call me soon. No call.yet !!! COMPLAINT AGAINST: Standard Bank- referral CASE REFERENCE NUMBER: *** PREMATURE CASE OPENED Our office confirms receipt of your correspondence/Application for Assistance in this matter. Please note by submitting a Complaint you are deemed to have agreed to the Rules of the NFO. Our office can only consider your complaint as a formal matter if we are satisfied that you have exhausted the internal dispute resolution processes of the particular participant. We have therefore referred your application/correspondence directly to the participant to grant the participant an opportunity to resolve the dispute at a specialised level. The participant has 21 working days to resolve your complaint. You and the participant ought to correspond with each other directly in this regard. The participant’s response is due on 05 December 2024. If the participant does not resolve your complaint, we expect the participant to provide our office and yourself with a reasonable, written explanation as to why it cannot resolve your complaint. Many complaints are resolved via the participants internal dispute resolution process and do not require our further intervention. If the participant could not resolve your complaint within 21 working days; or if you are not satisfied with the explanation given, the National Financial Ombud Scheme will escalate your case to a formal matter. After this our formal process will follow. You can become more acquainted with this subsequent process by reviewing the case process flow on our website at www.nfosa.co.za. Charne Willemse Case Administrator *** J29564 NFO CMYK Logo FA271x111.jpg National Financial Ombud Scheme South Africa NPC. Registration Number *** Recognized Industry Ombud Scheme, OC/001/24 JHB: 110 Oxford Road, Houghton Estate, Illovo, Johannesburg, 2198 CPT: Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, 7708 Postal Address: P.O. Box 32334, Braamfontein, 2017 Tel: 0860-800-900. Fax: ***. info@nf