sS
sheiladunn S

1 reviews | Active since Aug 2013

05 Mar 2018, 13:37

Standard Bank robbing me with bank charges

Why does standard bank keep charging a person bank charges while that person is unemployed? i haven't used my bank account for over 6 months and my bank charges are in the region of R6000.00, how do you people expect me to pay this as every month you keep adding interest? When i phoned and spoke to your consultant he said he couldn't help me and i had to come in, but don't you people see that there is not money going into this account monthly that you can keep charging me for an inactive account? next thing lawyers are going to be after me for bank charges. if you can keep track of this account and add bank charges how is it that after nearly six months of inactivity you still haven't noticed that there is no money going into the account? Or is this how you rob people?

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Replies (3)
Standard Bank
Standard Bank's reply05 Mar 2018, 13:40
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

sS
sheiladunn S's update05 Mar 2018, 13:44
Reviewer Update
I do believe that this is a generic reply designed to placate me. I doubt anything will come of this, you just want it to seem like you have done something about my issue.
Standard Bank
Standard Bank's reply06 Mar 2018, 11:52
Official

Dear Sheilla

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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