MM
Maki M

1 reviews | Active since Dec 2018

10 Dec 2018, 10:49

STANDARD BANK (ROBBING CUSTOMERS)

Im really frustrated about the service from this bank, I’m been charged for the late transaction , The transaction that I made the 24 Nov was banked on the 28 Nov, in which the funds went off my account immediately when I swiped the bank, I got a bank notification confirming the balance, The transactions that I made on the 28 Nov were banked on the 1 dec , already money went off my accounts on the day I made those transactions , but with Standard Bank there transactions are late on the statement , when they banked on 1 Dec they changed me because the were no funds in my account.

I called there call center spoke to lady called Mbali she told me I used Standard Bank Money , “WHICH” Standard Bank Money , because there transactions are late . Day light ******* , I want my money you charged me in October.

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Replies (2)
Standard Bank
Standard Bank's reply10 Dec 2018, 11:16
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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MM
Maki M's update12 Dec 2018, 08:41
Reviewer Update
I’m still waiting for someone one to get back to regarding the complaint I laid on Monday, Can I get some 1 to look into this matter as in today,