MK
Mosala K

1 reviews | Active since Nov 2018

27 Aug 2022, 07:42

Standard Bank Robbing Clients

I need help with standard bank

I have a credit card with standard bank, I had challenges in paying back the debt as the installments kept on changing each month until they were deducting unreasonable amounts from my account which left me with nothing to survive my daily expenses as a parent and bread winner, because of this I changed my account to another bank.

They took me to 3rd party for payments, and arrangements made and I am willing to pay, my challenge is this : I am paying both accounts at the same time, they are not allowing me to close the standard bank account.

I am paying TWICE! every month they are busy deducting from account whereas I am also expected to pay to the 3rd parties, now the account is owing more than 2K with bank charges of unpaid debit orders and monthly account fees. It is not fair for me to pay twice, may someone please assist me.

This applies to the personal loan as well

0
Replies (1)
Standard Bank
Standard Bank's reply27 Aug 2022, 11:04
Official
Dear Mosala Kori, 

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
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