Standard bank ****** us

So after I posted my concern here I received a call from standard bank, *** consultant named Gordon who sounded like he did not have energy at all to be on the phone, told him to speak to my brother since he has been there from day one he would explain the story better, which he did and requested the case number, and he was gonna call in 5 minutes for the case number that was around 10:00 AM, it's now 20:53, how does standard bank calculate their 5 minutes, it has been 10 hours already. Tried calling the number they called me with it rings unanswered, standard bank service is horrible they don't prioritise their customers, they don't reduce customers effort, they are not willing to go an extra mile for their customers, they are not willing to help as a matter of fact. Their service is worse. Just warning everyone banking with standard bank that you guys are in for a big shock.

Good morning Guys, so since I posted here I have been receiving calls from Gordon who hasn't been much of a help, one minute he calls he wants my father's I.D, the next minute he calls he wants case number, before you know it he calls he wants the letter of authority, I mean doesn't he knows all the documents needed? Yesterday we spoke he was gonna call me before 10:00 since he has an important meeting to attend to, more important than solving my case, so standard bank doesn't priorize it's customers, anyway I'm still waiting for his call even today, it has been 24 hours already, my main concern is that he requested confidential documents now I'm more concerned. This query is about standard bank and it's employees who ****** us money, the same standard bank calling acting like they wanna assist but doing nothing. Guys I'm fed up with standard bank, their bad service is on a different kind of level, if you value your money DO NOT BANK with STANDARD BANK! Only God knows what Gordon is gonna do with the information we gave him, their security system sucks.