Standard bank ****** me of R130.00 for a jammed card at their ATM,

Item: Standard Bank
Rating: 1
Author: Nombuso B

Its their ATM, maintained by them but when it takes away my card I must pay. I was at the Standard Bank ATM in Newcastle Mall on the 1st of MAY 2016 at 3:05 pm and I reported the loss same day. I ambeing bul**** by Standard Bank as I had no control that their ATM swallowing my card and now they have unfairly charged me, I am not happy about this.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

09 May 2016, 08:43

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank's reply09 May 2016, 08:43

Official

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank's replyOfficial

12 May 2016, 09:38

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Standard Bank's reply12 May 2016, 09:38

Official

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***