jS
jeremy S

1 reviews | Active since Oct 2011

09 Apr 2019, 08:13

Standard bank ****** me

On Friday 5 April 2019, I went to Standard bank to inform them that my Standard bank card, which I bought less than a year ago just suddenly stopped working and that the atm stated that I should visit my nearest Standard bank branch for assistance.

I explain all this to the teller and after checking my card out, she said there was an error on the card reader and that she will gladly replace it with a new card. She failed to inform me that she will be billing me R125 for this new card even though I already bought a new card from them. Then on Sunday after depositing some money at the atm, I realised that Standard bank automatically deducted R125 for my replacement card.

I am so mad at this bank right now, I cant wait to just join Capitec. Been with Standard bank for almost 20 years and the ****************/deductions is just driving me crazy. As soon as I get my new ID i am moving to Capitec.

Standard bank sucks!!

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Replies (3)
Standard Bank
Standard Bank's reply09 Apr 2019, 12:45
Official
 Hi Jeremy

Thank you for posting a comment. 

One of our consultants will be in contact with you as soon as possible. 

Regards, 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply12 Apr 2019, 11:14
Official
Dear jeremy 

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen
Complaint Resolution Centre
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jS
jeremy S's update12 Apr 2019, 18:35
Reviewer Update
Thank you for handling this matter so efficiently and for refunding me.