Standard Bank ****** me.

We requested a re-advance on our bond on 19 Oct 2015<br> <br> On 10 Dec 2015 the money was released and our troubles started. Till today we have not received any correspondence re our new installment etc. My wife works for the goverment and bond repayments are deducted from her salary. Standard Bank have made numerous debit orders from her account at another bank without consent or a signed debit order. This is *******.<br> <br> SB have changed our interest rate without any feedback and started deducting insurance premiums without informing us of their intent. Also without consent or signed debit order.<br> <br> We were requested by Standard bank to write a letter requesting the above to be rectified, I have done so and to expedite matters I have send them a schedule stating that there is insurance in place. I quote the response I received today:<br> \A 50% refund will be credited back into the bond account within the next 6 to 8 working days. Due to dual insurance