1 reviews | Active since Jun 2018
STANDARD BANK ROB THEIR CUSTOMERS!!
My cheque card keeps giving me a chip malfunction error at pay points. I phone the Prestige banking line and order a new card for which I am now charged. Why should I be charged for a card that is malfunctioning and is nowhere near it’s expiry date. Had I lost the card I would understand paying for it, but not for a card that is obviously not manufactured to last and withstand being used. Why should I be charged when I am the one who suffers inconvenience and embarrassment when I get to a pay point and my card does not work. I phone the Prestige line again and they refuse to refund the amount charged. Standard bank let me remind you that you are providing me a service and I do not have to use your services. You guys have ripped me off enough and I will be changing banks.
Dear Julian O'Brien
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Julian O'Brien
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Julian O'Brien
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Julian O'Brien
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 20th of June 2018.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 20th of June 2018.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***